Policies

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bestfrannsboutique@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*** RETURNS WILL BE ISSUED IN THE FORM OF IN-STORE CREDIT OR AN EVEN EXCHANGE ***

You can always contact us for any return question at bestfrannsboutique@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping/Processing: 

Our processing time for your order can vary from 1 to 3 business days. After processing, you will receive another email with your tracking information located in it. Shipping is a $9 flat rate for all orders. 

If you have any questions, feel free to reach out!